Disclaimer

The information and services provided by Lyla Health are intended to support access to healthcare. They are not a replacement for appropriate professional medical care when you need it.

Information available through our website, applications, digital platforms, educational materials, or other services may be general in nature. It should not be relied upon as a substitute for individualized medical advice unless that advice is provided to you by an appropriately licensed healthcare professional in the context of a patient–provider relationship.

Only the last two categories reflect individualized care. Everything else on this website is informational.

Please do not rely on any of the following for urgent or emergency care:

• Website messaging
• Email
• Patient portals
• Telehealth appointments
• Digital health tools
• Online forms

Messages sent through these channels may not be reviewed immediately. If your situation may be an emergency, treat it as one and seek in-person emergency care.

Health and medical information presented on Lyla Health's website or digital platforms may be provided for general informational and educational purposes.

• Medical information may not apply to every individual.
• Medical conditions and treatment options vary between individuals.
• Information here should not be interpreted as a diagnosis.
• Information here should not be interpreted as a personalized treatment plan unless it is provided to you by a qualified healthcare professional.
• You should consult an appropriately licensed healthcare professional about your individual health concerns.

If something you read here doesn't match what your own provider has told you, follow your provider's guidance and ask them about the difference.

Telehealth delivers healthcare remotely, using video, audio, messaging, and other digital tools. It offers real convenience, and it also has real limitations.

Telehealth services may be affected by:

• Provider licensure requirements and your physical location at the time of a visit
• State-specific laws governing remote care and prescribing
• Clinical appropriateness for your particular condition
• The limitations of performing a physical examination remotely
• Internet connectivity, audio and video quality, and technical interruptions
• The inability to evaluate certain conditions without in-person assessment

Telehealth is not appropriate for every medical condition or circumstance, and a recommendation for in-person care is a normal and appropriate clinical outcome.

Healthcare providers exercise independent professional judgment when evaluating and treating patients.

• Clinical decisions are based on the provider's professional judgment.
• Treatment decisions depend on individual patient circumstances.
• A provider may decline to provide a particular treatment or prescription.
• A provider may recommend an alternative treatment.
• A provider may recommend in-person care.
• A provider may recommend additional evaluation or testing.

Lyla Health provides the technology platform that helps connect patients with care and supports the delivery of services. Clinical decision-making rests with the licensed healthcare professionals involved in your care. Lyla Health does not guarantee any particular diagnosis, treatment, medication, or prescription.

Lyla Health does not guarantee:

• A particular diagnosis
• A particular treatment
• A prescription
• A medication
• A specific healthcare outcome
• Improvement in symptoms
• Resolution of a medical condition
• Insurance coverage
• Reimbursement
• Appointment availability

Healthcare outcomes vary between individuals. Two people with similar symptoms may receive different recommendations, and results that one person experiences may not reflect what another person will experience.

• Prescriptions are not guaranteed.
• Prescribing decisions are made by appropriately licensed healthcare professionals.
• Prescribing decisions are based on clinical judgment and applicable law.
• Some medications may not be appropriate to prescribe via telehealth.
• Certain medications may require additional evaluation or monitoring.
• A healthcare provider may decline to prescribe a requested medication.
• Pharmacies independently dispense medications.
• Medication availability may vary.

Please follow the instructions provided by your healthcare provider and your pharmacist, and contact them with questions about your medication.

• Insurance coverage varies by plan.
• Insurance eligibility does not guarantee payment.
• Coverage and reimbursement are determined by your insurance plan and applicable policies.
• You may be responsible for deductibles, copayments, coinsurance, or other out-of-pocket expenses.
• Services may not be covered by every insurance plan.
• You should verify coverage with your insurance provider when appropriate.

Lyla Health does not guarantee insurance coverage or reimbursement. [Placeholder: Lyla Health's specific billing, refund, and self-pay policies to be confirmed and linked here.]

Lyla Health's website and digital services are provided to facilitate access to information and healthcare-related services.

• Website content may change.
• Information may occasionally contain errors or omissions.
• Content may not always reflect the most current medical or regulatory information.
• Lyla Health does not guarantee that all website content is complete or error-free.
• Website availability may vary.

If you notice information that appears inaccurate or out of date, we welcome you to let us know.

Digital healthcare services depend on technology and connectivity.

• Internet outages
• Mobile network issues
• Device failures
• Software errors
• Audio or video interruptions
• Browser compatibility
• Hardware limitations
• Third-party technology failures

Technical issues may affect the availability or quality of digital services. If a technical issue prevents you from receiving medical attention you need, please seek appropriate alternative care — including in-person or emergency care where the situation calls for it.

Lyla Health may use or integrate with third-party technologies and services in order to operate. These may include categories such as:

• Payment processors
• Technology providers
• Cloud infrastructure
• Communication services
• Pharmacies
• Laboratories
• Diagnostic services
• Analytics services

Third-party services may have their own terms, policies, and privacy practices, which govern your interactions with them.

Lyla Health may provide links to third-party websites or resources.

• External links are provided for convenience or informational purposes.
• Lyla Health does not necessarily endorse third-party content.
• Lyla Health does not control third-party websites.
• Third-party websites may have separate terms and privacy policies.

Healthcare services may vary depending on:

• Patient location
• Provider availability
• Provider licensure
• State and federal laws
• Clinical appropriateness
• Service availability
• Technology availability

Lyla Health does not guarantee that every service will be available to every user at every time or in every location.

Personal information collected through Lyla Health's website and services is handled according to our applicable privacy policies and notices.

• General website privacy practices describe how information is collected when you browse or interact with our digital properties.
• Personal information is information that identifies you as an individual.
• Protected health information (PHI) is health information created or received in connection with clinical care.
• HIPAA-related privacy requirements may apply additional protections to protected health information.

Protected health information may be subject to additional protections under applicable laws. For details, please see our Privacy Policy and, where applicable, our Notice of Privacy Practices [placeholder link — to be confirmed].

As a user of Lyla Health, you are responsible for:

• Providing accurate information
• Providing complete health information to your healthcare provider
• Following healthcare provider instructions
• Seeking additional care when recommended
• Seeking emergency care when necessary
• Maintaining account security
• Using the platform appropriately

Please do not delay seeking appropriate medical care based solely on information found on Lyla Health's website.

Lyla Health may update this Disclaimer periodically to reflect changes in our services, technology, or applicable requirements.

• Last Updated: 07/29/2026
• Effective Date: 07/29/2026

When we make changes, we will update the Last Updated date above. Where appropriate, we may also communicate significant changes through our website or another reasonable method. We encourage you to review this Disclaimer periodically so you stay informed.